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If you have your own business and are wondering on how to make sure you have the best customer service possible for your clients. Here are the best top tips that will help your business to grow.
You’ll never win an argument with a customer. If you do ‘win,’ you will have alienated the customer and lost their business forever. We all understand only too well that a customer is often wrong, but it’s not a good idea to start defending yourself. Focus on what’s occurred and see how you can best resolve the situation.
Make it business policy that all emails and phone calls must be returned with 24-hours. If this is not something you can commit to, then you must determine what timeframe would be manageable and be very clear with your customers that this is the timeframe you work within. Customers are usually very accepting providing you’ve been clear with them from the onset, and you follow through. If you need help with this, there are many companies like palmtech.net that give you the tools your business needs.
Your customers must be able to contact you, should they require service or have a question to ask. Offer many different ways for your customers to contact you like phone, email, and social media. Make sure all these communication channels are easy to manage; otherwise your level of customer service could take a dive for the worst.
Customers are just ordinary people, and they want to be heard. Sometimes all that’s required is that you listen to what they have to say. Don’t jump in and start defending yourself, your company, or your product – just listen. Who knows, they could have a valid point that you could learn from!
We’re all human, and we all make mistakes. One very valuable lesson on customer service is, when you do make a mistake, don’t deny it or try to cover it up. Admit your mistake, apologise, and do whatever it takes to make the situation right. Your customers will appreciate it, and no-one loses customers this way.
If you offer a guarantee, then you must honor it; if you say you’ll respond to emails, respond to them. If you’ve promised to call a customer on Monday, call them on Monday!
From a customer’s point of view, we all know how annoying it is to be waiting for a phone call, email, or visit from someone, to find out they’re a no show.
If you are trying to deal with an irate, rude, complaining or demanding customer, never lower yourself to their level of behaviour. Continue treating your customers with respect, and in turn, they will respect you. It’s never ‘right’ that people disrespect you, but by showing you really care, will earn your business brownie points!
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